Return & Refund Policy

Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Return and Refund Policy

Effective Date: May 22, 2026

At Lightcraft, we are committed to providing high-quality educational content, certification programs, training materials, and online learning services.

Since our products are digital educational services and instantly accessible after purchase, this Refund Policy explains the conditions under which refunds may or may not be granted.

1. Nature of Services

Lightcraft offers:

  • Online certification courses

  • Digital learning materials

  • Recorded video lectures

  • Live or scheduled training sessions

  • Downloadable resources

  • Assessments and certification-related services

As these are digitally delivered educational services, they are different from physical e-commerce products and are governed accordingly.

2. Refund Eligibility

A refund request may be considered only under the following circumstances:

Eligible Cases

Refunds may be approved if:

  • Duplicate payment was made accidentally

  • Payment was deducted but course access was not provided

  • Technical issues from our side prevented access to the purchased course

  • Refund request is submitted within 3 days of purchase and less than 20% of the course content has been accessed

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Course has been substantially accessed, downloaded, or completed

  • Certification exam or assessment has already been attempted

  • Live sessions have already been attended

  • The user changes their mind after purchase

  • The user lacks time to complete the course

  • Dissatisfaction based on personal expectations not aligned with course description

  • Failure to read course details before purchase

  • Delay caused by the user’s internet/device/software issues

  • Promotional, discounted, or special-offer purchases

Digital educational content becomes non-returnable once accessed.

4. Cancellation Policy

Users may request cancellation before receiving complete access to the course or before a live training batch begins.

Once:

  • course access is granted,

  • study materials are shared,

  • or a live batch has commenced,

the enrollment shall be treated as consumed service and cancellation may not be possible.

5. Refund Processing Timeline

If a refund request is approved:

  • Refunds will be processed within 7–10 business days

  • Amount will be credited to the original payment method used during purchase

  • Payment gateway or banking delays may vary depending on the provider

6. Chargebacks & Payment Disputes

Before initiating any chargeback or payment dispute with your bank/payment provider, users are requested to contact our support team first for resolution.

Fraudulent chargebacks after successful course access may result in:

  • suspension of course access,

  • certificate cancellation,

  • and restriction from future purchases.

7. Contact for Refund Requests

For refund or cancellation requests, contact:

Email: support@lightcraftedu.com

Please include:

  • Full Name

  • Registered Email Address

  • Transaction ID

  • Course Name

  • Reason for refund request

8. Policy Acceptance

By purchasing any course or service from Lightcraft, users acknowledge that they have read, understood, and agreed to this Return & Refund Policy.

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